Returns + Exchanges

RETURNS

Should you wish to return an item, we are happy to offer an exchange or refund for full priced goods provided you request a return within 14 days of receiving your item. 

In such case please contact our customer services team at info@elenimalami.com and will arrange for a tracked courier to pick up the item from you.

Please note items must be returned in perfect condition and with the original packaging. We are unable to offer an exchange or refund if items are damaged or not in their original packaging.

Please note items purchased on sale won't be refundable, we will only be able to offer an exchange. 

REFUNDS

Shipping and handling charges paid on your original shipment are non-refundable, and these will be deducted from any amount returned to you in the event you return one of our products. Please allow 3 working days once we receive your item for us to process your return, plus allow for a further 5 days for banks to clear funds on your account.

EXCHANGES

If you are exchanging a product and the new item is a lower amount we will refund the difference via your original payment method. 

Please note: This does not apply during Sales Period where we can only offer an exchange on goods. If the customer does not wish to exchange their purchase, he will be issued a credit note to the value of the item when he purchased it. 

FAULTY ITEMS

We offer a complimentary exchange if we define that the problem with the product has occurred not from ill-usage but with a fault either with production or with an element of the production and assembly process. Please email images of your product, including detailed images of the damaged area to info@elenimalami.com

Please note: General wear of item will not be covered by this service and all complimentary repairs are at our discretion.